No man is wise at all times. And in that location is no getting around information technology. Mistakes do happen, no affair the industry y'all're engaged in. The system went down, a client's package is lost, the food a client ordered is delivered late, just insert your pick. Such stories are widespread in a customer service niche.

How to say information technology'south your error? Manifestly, blurting out a trivial "Sorry!" isn't an option. Being a business possessor, you probably care for customer loyalty and retention and want your audition to stay with you as long as possible.

We are here to ease your distress when composing those heartfelt lines. You'll say "distressing for the inconvenience" sounding more natural, original, and not clichéd after reading this slice. Here it goes!

What is "distressing for the inconvenience" meaning?

When y'all say these words, y'all apologize for the error and the inconvenience acquired by your actions (or the lack of whatever) to a client. This phrase is often overused in a customer service industry and many people interpret information technology equally "We know we messed upwards though you lot have to put up with that". That'southward why you have to quit using this line left and correct. That's our next cease.

Reasons to cease maxim "pitiful for the inconvenience"

  1. Lack of authenticity. The phrase in question has been used since year i and already become cheesy. Most clients know about it and recall a back up team may employ information technology on autopilot fifty-fifty in an e-mail circulate. Don't do that, change the organisation!
  2. More than an inconvenience. A client faces a poor experience, could information technology be worse? A make shouldn't be sugar-coating fifty-fifty if the situation seems like a trifle (from a make's perspective). At the end of the twenty-four hour period, you want client perception to exist positive.
  3. Unempathetic meaning. Let's telephone call a spade a spade: "lamentable for the inconvenience" may sound a piddling draconian. In most cases, this is true without a follow-up letter. Do you want your customers to experience like they're treated with no respect?
  4. No urgency. I of the start rules of customer service is solving a customer'due south issue ASAP. If yous simply say you're [terribly] sorry, it won't bear witness your willingness to lend a helping manus rapidly.

Note!
To sell the thought even more, here is a quick checklist of the things to take into business relationship when shaping a thoughtful and clever "sorry most the inconvenience" dialogue (plus, some useful phrases to include):

  • Mind the empathy

I tin see how important this is..

I realize all the frustration..

I would experience this style besides..

  • Be proactive

I am hither to apologize for the inconvenience we caused you..

This is [your proper name], I am writing to say I am sorry for the delayed response.

It's [your name] with [company proper noun]. I encounter you're having trouble with..

  • Admit your mistakes

My mistake! As a token of my amends, please have..

This is all our fault. Sad for the inconvenience!

My bad! Nosotros are on information technology so that it doesn't happen again.

  • Provide workaround

And then, here are the options I recall fit:…

Allow me provide you with an alternative:..

Would you heed taking a expect at programme B?

  • Be approachable

In example you demand further description, driblet me a line at [electronic mail accost].

Please allow me know if there is anything else I can do for y'all. I am always available.

Feel free to schedule a call/chat with me.

"Sorry for the inconvenience" alternatives to enrich your repertoire

Brands practice repent. Nevertheless, they practise not e'er go with just "We repent for whatsoever inconvenience". The meaning is kept though, the words are dissimilar. Before we cutting to the hunt hither, let me set real-world examples.

Adidas was sorry afterwards sending an email with an insensitive subject line to all Boston Marathon finishers. Clearly, "Congrats, you survived the Boston Marathon!" was not a pleasant thing to say on a Patriots' Day race. The bulletin was met with pushback. And so, what were their apologies for the inconvenience? "We are incredibly sorry", 'Nosotros deeply apologize for our fault".

Another example is Jeff Bezos saying "sorry for the inconvenience" afterwards the infamous Kindle accident. Amazon deleted copies of "1984" and "Brute Farm" from the users' Kindles. Ii things that defenseless my eye here: 1) the CEO didn't express regrets betoken-bare and two) the end line "With deep amends to our customers" seems whole-hearted and anarchistic.

Being a language enthusiast, I'1000 constantly on the sentry for unusual vocab and lexical expressions as it is. So, I want to provide you with alternative means of saying "distressing for the inconvenience" without actually pronouncing these words (substituting them with both formal and less formal synonyms, if you will):

  1. Please, take my sincere apologies…
  2. How can I make up for the [tardily respond/this unsatisfying situation,etc.]…
  3. I realize the situation is discomforting, I would experience information technology too…
  4. As a concern, nosotros can run into how frustrating this issue can be…
  5. This is unacceptable and nosotros realize we permit y'all downward.
  6. Nosotros do apologize for the problem..
  7. I regret whatever trouble you may have faced with the organisation…
  8. On behalf of our team, I would similar to brand amends for [the issue]..
  9. It's our bad and we do sympathise that! Permit us find another solution…
  10. Your [issue] is already taken care of. Mea culpa!
  11. I want to extend my sincerest apologies for…
  12. We deeply regret this incident..
  13. This is quite a situation. As a token of apology, we are…
  14. We screwed up! The weather and our horoscopes are to blame!
  15. As a way to ask for your forgiveness, we're offering…
  16. This was an annoying slip-up on our part and we are lamentable.
  17. We shouldn't have washed that. The error is 100% ours.
  18. We're extremely grieved that … And to make information technology upwardly to yous we..
  19. I offer y'all an amends for the discomfort you lot may accept faced …
  20. Huge apologies to you every bit our loyal and much-valued customer.

Sometimes when things go southward, all y'all can offer to a customer is your sincere apology. Just you have to do that correct. The almost important thing is to be artistic, stay professional person, and not to lose your nerve (or at least attempt to do that).

Quick note!

The bad and the good ways to say "sorry for the inconvenience" which yous volition want to write on a mail-it 👇🏻

Practise Not say that! DO say that!
Distressing, can't help it.. Huge apologies for this fine misunderstanding…
To exist honest, I have no clue how to handle this, so sorry I understand you lot completely! Let me provide several alternatives…
Information technology's not my department, why don't yous go ask another one? If I were you, I would be frustrated likewise! Allow me loop my colleague from another team in. He/she will help!
What function of "deplorable" in "I am sorry" didn't yous empathise? Let me highlight again that information technology's our bad but nosotros're on to it to solve the issue faster.
Pity and we are sorry for the inconvenience! I am on the same page with you here. Could yous please provide some details…
Sorry for the inconvenience! Is it working at present? Thanks so much for your patience! The issue is completely taken care of.
We regret any inconvenience this may crusade yous… Thanks for bringing this up to us, mea culpa! Give the states some time to get onto this..

10 customer service situations to say "Sorry for the inconvenience"

In the eye of the moment, information technology'south easy to give up on all the courtesy and professional person training. With that in mind, we've come with possible client service scenarios and included all the culling ways to say you are deplorable.

Y'all can use these templates in live chat, email, or even phone interactions and mix them up with the synonym expressions I provided above. Too, you lot can insert these in a thanks for order newsletter, if things went south. Ace your next "We apologize for the inconvenience" talk and e'er think of the correct words:

one. Poor customer service

Dearest [ customer name ],

On behalf of [ company name ], I want to extend my sincerest apologies for the negative experience that you lot had with our customer service agent.

I realize that [ amanuensis's name ] was [ unhelpful/rude/unprofessional/etc. ] in solving the issue. Your frustration at having not been properly directed to a supervisor is completely understandable.

At [ visitor name ], we pride ourselves on going the actress mile day by day to ensure that our customers' needs are beingness met to the full. I know that we accept let you downwardly. We are really distressing for that.

We do our best to train each of our representatives on how to properly handle our customers' bug.

Thank you for bringing this issue up to our attention. We are always looking for ways to meliorate our service, and your feedback is highly valued.

Should you need assistance in the hereafter, please practise not hesitate to contact me directly.

Sincerely,

[ Agent's name ]

ii. Delayed delivery

Love [ customer name ],

I regret whatever trouble yous may take experienced with our delivery service and the package you lot've ordered from us this [ twenty-four hours of calendar week ].

Equally y'all are our loyal customer, we want you lot to be the first to know that there is a new supply this week. Y'all volition receive a message from us when the items are available to society.

Please advise us on whether yous would like to cancel your lodge or have usa transport a new parcel once it becomes bachelor.

Again, we are sorry for the inconvenience.

Best wishes,

[ Amanuensis's name ]

3. Billing bug

Dear [customer name] ,

Hope you are doing well. We do repent for the problem concerning our billing system and the corporeality charged previously. Our best agent is already taking intendance of your issue and will get back to you with the solution.

To ameliorate your experience, nosotros [ extend the trial period/ offer a discount, etc. ]. Kindly consider the data in the attachment.

Experience gratuitous to achieve out to me in case yous need any help.

Best regards,

[ Amanuensis's proper name ]

four. Refund request

Dearest [ customer'due south name ],

Please, accept my sincere apologies for the inconvenience you lot had experienced with the states recently. It's shocking given that we devote extra attention to every client and transaction.

Our team has taken steps to narrow down the causes of this mistake and found out that [ tell the cause of the error without getting into specifics ]. This is our bad and nosotros have full responsibility.

To prepare the situation, nosotros volition provide you with a refund ASAP.

Thank you for your insightful feedback, nosotros are improving our customer service to eliminate such mistakes down the road.

Sincerely,

[ Agent's name ]

5. Arrangement reanimation

Dear [ customer proper noun ],

Y'all might accept noticed our [ app/organisation/service ] had a minor turbulence today. Mea culpa! All the issues are already taken care of and it won't happen again.

It's the first time that a downtime occurred since we launched and nosotros deeply regret this incident. Please, feel gratuitous to wait through our full caption published on our [ web log ].

Don't hesitate to contact our squad once you come up with further questions.

Have a nice one!

[ Agent's name ]

6. Mass distressing for the inconvenience message (after a reanimation)

Dear [ customer name ],

I'm here to update you on our service reanimation on [ date and time ]. Service was fully restored on [ fourth dimension ].

I realize this is disappointing and take my amends for any inconvenience this has acquired you. Please exist informed that our team has been working really hard to resolve these incidents. [ Analyze incident details ].

As a token of apology, we are [ issuing you a discount of X% for this calendar month's subscription/ complimentary trial menses/ free feature ]. If you lot feel this isn't enough, please let me know. We will talk over everything.

Have a great day,

[ Amanuensis's name ]

vii. Problems problem

Dear [ customer name ],

Unfortunately, a game-breaking bug has slipped through our devs' hands recently. Please, accept my sincerest apologies for the problem with [ insert your option ] you lot have been dealing with our production.

Our devs team has confirmed [ specify the consequence ] and they are working hard on resolving it.

Nosotros have prioritized this, and in another Ten business organisation days, this bug is completely stock-still.

Customer experience is our top-of-mind priority, so we will make certain we do thorough testing to avert such issues in the time to come.

Nosotros exercise understand the severity of the issue and the touch it might have on your business and would like to suggest a workaround until it is fixed. You can effort [ workaround ]. I hope this helps.

Feel complimentary to [schedule a screen share session/ hop on a quick phone call to ready everything upwards/ chat with united states of america].

All-time regards,

[ Agent'due south name ]

8. Belatedly reply

Beloved [ customer name ],

Oops! Sorry for the delayed reply. Mea culpa!

The matter is that [ explicate why yous are late ]. I think nosotros tin can bargain with the problem this manner [ provide the solution ].

Ask me questions if need be!

All-time wishes,

[ Agent'south name ]

9. Scheduled maintenance

Beloved [ customer proper noun ],

Our team is scheduling maintenance on our [ servers/platform ] for [ engagement, fourth dimension, and elapsing of the maintenance ]. Sorry for the inconvenience caused to you in this regard.

This maintenance is extremely essential because [ explain the importance of the maintenance and benefits to customers ]. So glad that you understand!

Give thanks you lot for being our customer.

Sincerely,

[ Agent'southward name ]

x. Clarifying a problem

Howdy [ client proper name ],

Cheers for reaching out to us concerning [ the consequence ]. Our squad is already on information technology. We appreciate your patience.

Nosotros took efforts to understand the problem. Though it persists. The actions taken were [ enlist the actions ].

To streamline the process, we will need certain information from y'all. [ Inquire questions ].

Thank you lot for staying with us. No doubts, we'll find the solution.

Best wishes,

[ Agent's name ]

Bottom line

Your "pitiful for the inconvenience" messages should exist focused on one mission: to win the customer dorsum. To succeed in this try, requite it one hundred and ten pct.

As you tin can see, we didn't reinvent the wheel in our scenarios, merely ordinary words expressed in an offbeat manner. Remember the basics: call a customer past name, exist friendly, be specific, exist creative in solutions. Plus, don't besprinkle your apologies with unsound statements. Information technology'south OK to own mistakes.

To train that speech muscle of yours, decent all-in-one software is highly needed. Sign upwards for a costless fourteen-day trial with HelpCrunch, the characteristic-packed support platform, and communicate with customers in a positive way 🙏

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